Warranty

Last Updated: 06/29/2026


At Norkaya, we believe that an elevated routine requires impeccable, lasting craftsmanship. Our products are intentionally designed to bring a sense of balance, restorative comfort, and quiet luxury into your home. To ensure your peace of mind, we back our collections with a tiered Product Limited Warranty against manufacturing defects in material and workmanship.

The coverage timeline begins directly on your date of delivery and applies exclusively to the original purchaser for residential, non-commercial usage.

1. Coverage & Remedy Matrix

Product Category Sub-Component / Scope Warranty Window Norkaya Covered Remedy Customer Responsibility
Hydrotherapy Bathtubs Acrylic & Structural Shell 5 Years Replacement tub shell or component (14–24 week lead time). All diagnostics, labor, removal, installation, and shipping costs.
Mechanical & Plumbing Lines (Micro-jets, internal pipes, fittings, O-rings) 2 Years Replacement mechanical parts (14–24 week lead time). All diagnostics, labor, removal, installation, and shipping costs.
Electronic Systems & Pumps (Pumps, inline heaters, digital control panels) 1 Year Replacement electronic parts (14–24 week lead time). All diagnostics, labor, removal, installation, and shipping costs.
Bath Furniture (Vanities, Linen Towers) Indoor Structural Frame (Solid wood/metal chassis, structural joints) 5 Years Replacement frame parts (14–24 week lead time). All labor, removal, installation, and shipping costs.
Workmanship & Hardware Shield (Drawer glides, soft-close hinges, integrated glues) 1 Year Reimburses local repair charges only if quote is approved in writing by Norkaya beforehand. Shipping costs, and finding a qualified local craftsman. Norkaya does not guarantee third-party work.
Mirrors & Lighting Mirror Glass & Frame Protection (Silvering desilverization, frame degradation) 1 Year Replacement glass or frame component. All shipping, labor, and installation costs.
Electronic & Component Window (LED drivers, touch-sensors, dimming modules) 90 Days Replacement electronic component. All shipping, labor, and installation costs.
Accessories Metal & Stone Fixtures (Towel rails, organization hardware) 1 Year Replacement of the defective accessory. All shipping costs.
Outdoor Furniture Lines Outdoor Structural Frame (Metal frames and welds on outdoor-specific items) 3 Years Replacement frame parts (14–24 week lead time). All labor, removal, installation, and shipping costs.
Soft Parts & Trim (Outdoor threading, decorative rope, piping, buttons, rubber) 1 Year Replacement soft parts or components. All labor and shipping costs.

2. Global Warranty Exclusions

This limited warranty explicitly does not cover the following materials, conditions, or ancillary items:

  • Natural & Surface Materials: Natural marble character variances, stone variations, paint finishes, leather aging, metal patina/finishes, fabrics, fiberglass, foams, plywood, rugs, veneers, cushioning, glass breakage, and protective topcoats.
  • Normal Wear & Maintenance: Compression of cushion fillings/fibers, natural wood movement, and any failure resulting from a lack of reasonable care, improper cleaning, or neglected maintenance.
  • Environmental & Negligence Damage: Any damage caused by abuse, misuse, animal interaction, or acts of nature (including high winds, floods, and freezing water causing splitting or breakage due to accumulation in structural tubing). Fading, staining, or mildewing of textiles due to environmental exposure is excluded.
  • Sunlight Lens Effect: Burn marks or thermal damage resulting from sunlight passing through liquid-filled glass or clear vessels acting as a magnifying lens.
  • Improper Installation: Damage caused during the installation or hookup of hydrotherapy electrical systems, plumbing, or heavy vanities. All bath fixtures must be installed by licensed professionals.
  • Ancillary & Promotional Items: Consequential, indirect, plumbing-related water damage, or incidental damages are non-recoverable. Complimentary gifts, promotional items, and outdoor furniture covers are entirely excluded from coverage.
  • Geographic & Transfer Voidance: Coverage terminates immediately if the original purchaser sells or transfers the product. Furthermore, if the products are removed or exported from the mainland United States or Canada, this warranty is rendered completely void.

3. Claims & Legal Protocol

How to Request Warranty Service

To initiate a warranty claim, please navigate to our Contact Us page and submit a service request containing:

  1. Your original Norkaya Order Number.
  2. A precise, detailed description of the structural or component issue.
  3. High-fidelity photographs or a short video clearly demonstrating the defect.

Warranty Exclusions

This limited warranty explicitly does not cover the following materials, items, or conditions:

  • Excluded Materials: Marble, paint, leather, metal finishes, fabric, fiberglass, foams, plywood, rugs, veneers, cushioning, glass, and coating materials.
  • Environmental & Negligence Issues: Furniture not explicitly specified as suitable for outdoor use is not covered for any damage or defect resulting from outdoor use. Any problem caused by abuse, misuse, animal damage, or an act of nature is completely excluded (including wind, floods, freezing water causing splitting/breakage from water accumulation in tubing, and fading, staining, or mildewing of fabrics).
  • Sunlight Lens Damage: Burn marks resulting from sunlight passing through glass filled with liquid-which can act as a magnifying lens-are not covered.
  • Normal Wear: Compression of cushion fillings/fiber and failure to take reasonable care of the furniture, including proper care and maintenance, is not covered.
  • Ancillary Exceptions: Consequential and incidental damages are not recoverable under this warranty. Complimentary or promotional gifts and outdoor furniture covers are entirely excluded from coverage.
  • Geographic & Transfer Voidance: Coverage terminates immediately if you sell or otherwise transfer the furniture. If the products are removed from the mainland United States, the warranty is considered completely void.

How to Request Warranty Service

For any warranty inquiries, please complete the contact form via our Contact Us page, making sure to include your order number, a precise description of the issue, and clear pictures or video of the product.

Legal Framework

This warranty gives you specific legal rights. You may also have other rights which vary from state to state. We reserve the right to modify or change the terms of use of this site or policy framework with or without notification.