Terms and Conditions

Last Updated: 06/29/2026

These Terms and Conditions (“Terms”) govern your use of our website located at norkaya.com (the “Site”) and all purchases made from Unicore Furniture Co, Limited (“Company,” “we,” “us,” or “our”) via our online store.

By accessing our Site, creating an account, or making an e-commerce purchase, you agree to be bound by these Terms, including those additional terms, conditions, and policies referenced herein or available by hyperlink. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our services.

1. Eligibility, Accounts, and Electronic Communications

Age Requirement: By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.
Account Responsibility: If you create an account on our Site, you are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Text Messaging (SMS) Program: By enrolling in our messaging program, you agree to receive recurring automated marketing and informational text messages from us. Message and data rates may apply. Message frequency varies. You may opt out at any time by texting STOP to +1 838 864 4343.
Email Contests & Promotions: Entries accepted through email pop-up forms or marketing campaigns are valid for new email sign-ups only. No purchase necessary. One entry per person. Must be at least 18 years of age to enter. Winners will be notified via email and must respond within 30 days, or the prize will be forfeited.

2. Product Availability, Shipping, and Delivery Logistics

Delivery Windows: Merchandise in stock will typically be delivered within 2-5 weeks depending upon your location. International shipments will require additional lead time. All shipping, tracking, and delivery frameworks are subject to our comprehensive [Link to Shipping & Returns Policy].
Warehouse Storage Limits: Once your merchandise is received at our warehouse, we will contact you via email or phone to coordinate the final dispatch of your delivery. If you are unable to accept delivery within 30 days of your merchandise being fully committed to our warehouse, your online order must be paid in full and cannot be returned, refused, canceled, or exchanged. Merchandise will not be held for more than 90 days at our warehouse, after which the online order will be canceled and a 50% restocking fee will be applied.
Delivery Fees & Requirements: Delivery fees vary based on the weight of the product, size, and destination. Ensure that someone 18 years of age or older is present at the shipping address to accept and sign for the delivery.
Customer Space & Fit Responsibility: For larger items or furnishings, it is your sole responsibility to ensure that all ordered products can physically fit through all interior and exterior structures (doorways, hallways, stairwells, elevators) and comfortably into the desired space.
Third-Party Freight Forwarders: When shipping to a third-party freight forwarder or carrier arranged by the customer, the customer is responsible for inspecting the products and reporting any damage or defects within 14 days of the items being delivered to that third party.

3. Pre-Orders and Backorders

Estimated Timelines: Pre-orders allow you to purchase an item before it is physically in stock. All listed shipping windows for pre-order items are estimates only. While we make every effort to hit these targets, production and shipping timelines are subject to supply chain, manufacturing, and transit delays. No delivery timeframes are guaranteed.
Payment Capture: Full 100% payment will be charged immediately at checkout when the pre-order is placed to reserve your item.
Cancellation of Pre-Orders: You may cancel a pre-order for a full refund at any time before the item leaves our manufacturing facility or warehouse. Once a pre-order item has shipped or entered final production (in the case of customized pre-orders), it becomes subject to our standard return and restocking policies.
Split Shipments: If your order contains both in-stock items and pre-order items, the in-stock items will ship immediately, and the pre-order items will ship as they become available, unless you explicitly request your order to be held and shipped complete. Additional shipping fees may apply.

4. Customized and Made-to-Order Merchandise

No Cancellations, Returns, or Exchanges: Because customized and made-to-order merchandise is manufactured, altered, or built to your unique digital specifications, all custom orders are final sale. Once an order has been placed and production has commenced, we do not accept cancellations, returns, or exchanges.
Payment Requirements: Full 100% payment is required at checkout for customized items. This payment will not be refunded if delivery of the product is refused or returned for reasons other than a verified manufacturer defect or transit damage.
Production Variances: Due to the handmade, natural, or bespoke nature of customized items, dimensions can vary plus or minus 2 inches. Minor variations in fabric dye lots, wood grains, or finishes are to be expected and are not deemed manufacturing defects.
Customer-Provided Data: You are solely responsible for ensuring all measurements, configurations, digital dimensions, and material choices submitted via our website online are accurate.

5. Pricing, Promotions, and Price Adjustments

Currency & Taxes: All pricing shown on our Site is in U.S. Dollars. Applicable taxes according to state and local laws apply to all digital checkouts. The price and availability of any merchandise are subject to change without notice.
Price Adjustments: We will honor a one-time price adjustment up to 30 days after delivery if a digital receipt or proof of purchase is provided. We do not offer price adjustments on purchases from Clearance, Outlet, Online Final Sale, or Seasonal collections.

6. Typographical and Pricing Errors

In the event that a product is mistakenly listed at an incorrect price or with incorrect descriptive information, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.

7. Online Payment Terms

Payment Processing: Full 100% payment is required at checkout for all digital purchases made directly on our e-commerce platform. We accept major credit cards, verified electronic payment gateways, and authorized digital payment plans.
Order Security: We reserve the right to flag, cancel, or refuse any order that triggers automated fraud alerts or displays inaccurate billing/shipping information.

8. General Refund Processing and Restocking Fees

All standard, non-customized eligible returns and cancellations are governed by the specific timelines detailed in our [Link to Shipping & Returns Policy]. To initiate any process, you must provide the original digital order confirmation or receipt.

Restocking Fee: A standard 20% restocking fee will be applied to all eligible items returned or canceled due to buyer's remorse, size/fit issues, or any reason other than a verified manufacturer's defect or transit damage.
Method of Refund: Refunds will be issued directly to the original form of payment used at checkout. Any rewards certificates, promo codes, or loyalty points utilized during your purchase are entirely forfeited upon the return of the item. Items shipped outside the continental U.S. are not eligible for return or exchange.
Delivery Fees: Initial delivery, shipping, and handling fees are completely non-refundable unless the item is verified to have a manufacturer defect or transit damage. Items returned or refused will be refunded minus both the initial delivery fee and the 20% restocking fee.
Processing Time: For freight merchandise picked up from a home or returned via a parcel service, online refunds are processed only after the merchandise is physically received, unpacked, and inspected at our central warehouse. This inspection and processing cycle can take up to 30 days depending on your geographic location.

9. Warranties and Commercial Use Limitation

Residential Use Only: Our product warranties apply strictly to reasonable, residential (non-commercial) use.
Warranty Voidance: All warranties are immediately rendered null and void if the merchandise is used in what is considered to be a non-household setting (including but not limited to commercial offices, hotels, retail spaces, or short-term rental properties/Airbnbs), or if the item is misused, handled improperly, reupholstered, or repaired by any resource other than our authorized agents.

10. Limitation of Liability and Indemnification

The Company shall not be liable for any special, incidental, or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if the Company has been advised of the possibility of such damages.

In no event shall our total cumulative liability to you for all damages, losses, and causes of action arising out of your use of our service or products exceed the amount paid by you, if any, for accessing this site or purchasing the specific item in question. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

11. Intellectual Property and Prohibited Uses

IP Protection: All content included on this Site - including text, graphics, logos, images, digital downloads, and data compilations - is the exclusive property of the Company and is protected by international copyright and trademark laws.
Prohibited Activities: You are prohibited from using the Site or its content for any unlawful purpose, to infringe upon our intellectual property rights, to transmit malicious code/viruses, or to scrape data using automated tools (crawlers, spiders, or bots) without our written consent.

12. Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you services or products shall be governed by and construed in accordance with the laws of Hong Kong, China, without regard to conflict of law principles. Any legal action arising out of these terms shall be filed exclusively in the courts located in Hong Kong, China.

13. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

14. Contact and Client Services Information

For online delivery inquiries, order status updates, or post-delivery support, please contact us at:

Brand Name: Norkaya
Client Services Phone:
Support Email: hello@norkaya.com
Mailing Address: Unit 2201-02, 22/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong